Refund policy
We want to make sure you’re 100% satisfied with your purchases, we are in business to serve our customers in the best possible way by offering great products, at low prices with world class customer service. Despite our best efforts, sometimes something can go wrong with an order and we have a 30 day return & refund policy in effect to cover our customers for these rare situations.
Email support@epiclootshop.com with your request and return your item within 30 days of delivery for a replacement or full refund.
To be eligible for a return:
Your item must be unused and in the same condition that you received it. It must also be in the original packaging with the receipt or proof of purchase.
Non-returnable items:
Customized items (e.g. engraved items)
Final sale items
Gift cards
Coupon discounts
Please ensure you use a trackable shipping service or purchasing shipping insurance.
We are not responsible for any lost return package, and will not process any refund if we do not receive the return package.
Without email notification to customer service or if 30 days have gone by, unfortunately, we can’t process any refund.
Refunds (if applicable)
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 3 business days of receipt. Your credit card company may take 3-20 working days to credit your account.
Late or missing refunds (if applicable)
a) If you haven’t received a refund yet, first check your bank account again.
b) Then contact your credit card company, it may take some time before your refund is officially posted.
c) Next, contact your bank. There is often some processing time before a refund is posted.
d) If you’ve done all of this and you still have not received your refund yet, please contact us at support@epiclootshop.com
Shipping
After your application is approved, please follow the Return Instruction email from Customer Service and send your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (exceptions may apply).
Please ensure you use a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost return package, and will not process any refund if we do not receive the return package.