How can we help you?

Orders are typically processed within 1 to 2 business days. Delivery times vary by region:

Yes. We offer insured international shipping worldwide. Our logistics network is optimized to ensure that your order is handled with priority from dispatch to delivery.

Yes. Once dispatched, you will receive an email with a tracking link. You can also use our integrated Track Your Order page to follow your shipment in real time.

To make your experience as smooth as possible, standard taxes and duties are calculated directly at checkout. The price you see is final, ensuring no hidden fees upon delivery.

Yes! We offer free shipping on all orders over $50, worldwide.

If your order has not yet been processed by our warehouse, yes. We process orders quickly, so please contact our support team within 12 hours of placing your order. Our team will do everything possible to update your details, depending on the order status at the time of your request.

Yes, if your order has not yet been processed by our warehouse. Contact our support team as soon as possible, ideally within 12 hours of placing your order, and we will assist you based on the current status.

Order confirmations are sent within minutes of checkout. If you don’t see one, please check your spam or promotions folder. If you still can’t find it, contact us with your order details and we’ll resend it right away.

All our shipments are insured. If your tracking shows delivered but you haven’t received it, or if it’s been stuck in transit unusually long, contact our support team. We’ll open a claim with the carrier and either resend your order or issue a full refund.

You have a full 30 days to decide. If you’re not in love with your piece for any reason, return it for a complete refund, no restocking fees, no explanations needed. We want you to feel certain.

Contact our support team at support@epiclootshop.com with your order number and the reason for the return. We’ll send you simple instructions and a return label within one business day.

Once we receive your returned item, refunds are processed within 2 to 3 business days. The funds typically appear in your account within 5 to 10 business days, depending on your bank or payment method.

Every ring page includes our detailed Ring Size Guide with simple home-measurement instructions. We provide a printable ruler, a string measurement method, and a guide for measuring an existing ring you already own.

We always recommend sizing up. A slightly looser ring is much more comfortable, especially since fingers can naturally fluctuate slightly during the day.

Use our Bracelet Size Guide for full instructions. The simplest method: wrap a flexible measuring tape around your wrist where you’d wear the bracelet, then add about 1cm for a comfortable fit.

Our pieces are crafted to specific sizes and are not designed to be altered. Instead, we offer a free size exchange, simply contact us and we’ll send you the right size, no extra cost.

We accept all major payment methods, including:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• PayPal

All payments are processed through secure, encrypted gateways.

Absolutely. Our store is protected by SSL encryption and AES-256 Bit standards, the same level of security used by banks. Your payment details are processed through secure gateways and are never stored on our servers. Your data is 100% protected.

If you notice a duplicate or unfamiliar charge, please contact us immediately at support@epiclootshop.com with your order details. We’ll investigate and resolve any billing issue right away.

Every Epic Loot piece is backed by our Lifetime Warranty, which covers manufacturing defects and even accidental damage. If something goes wrong with your piece, we’ve got you covered.

Simply contact us at support@epiclootshop.com with photos of your piece and your order number. Our team will review and respond within 24 hours with the next steps for repair or replacement.

No. Our warranty lasts for the lifetime of the piece. As long as you own it, it’s covered.