FAQ
Assistance
Support & Global Fulfillment
Do you ship internationally?
Yes. We offer insured international shipping worldwide. Our logistics network is optimized to ensure that your artifacts are handled with priority from dispatch to delivery.
Where are the orders shipped from?
Our products are designed in Europe. To provide the most efficient delivery, we dispatch from fulfillment centers in the USA, Europe, and Asia, depending on stock availability and your specific location.
Estimated Delivery Times
| Global Region | Estimated Window |
|---|---|
| United States | 7-12 Business Days |
| Canada & Europe | 7-12 Business Days |
| Asia | 8-15 Business Days |
| Central & South America | 10-20 Business Days |
| Australia & New Zealand | 10-20 Business Days |
*Handcrafted items require a standard processing time of 3-7 days prior to dispatch.
Is my information secure?
Your security is our highest priority. Our store is protected by SSL encryption and AES-256 Bit standards. Your payment details are processed through secure gateways and are never stored on our servers.
How can I track my package?
Once dispatched, you will receive an automated email with your tracking number. You can use our integrated Track Your Order page to follow your shipment's journey in real-time.
Can I modify my order?
We process orders rapidly to ensure delivery speed. If you need to make a change, please contact us within 12 hours of placement, and our team will do their best to assist you.