Refund policy

Easy Returns

Your satisfaction is our primary mission. If it’s not right, we’ll fix it.

The Promise

30-Day Money Back Guarantee

We want you to love your artifacts. If you’re not 100% satisfied, you can return your order for a replacement or a full refund within 30 days of delivery.

Eligibility

Is my item returnable?

To ensure a smooth process, please make sure the item is:

  • Unused and in its original condition.
  • In the original packaging.
  • Not a custom/engraved piece or a final sale item.

The Process

How to start a return

1

Email us at support@epiclootshop.com

2

Follow our return instructions via email.

3

Ship the item back using a trackable service.

Refunds

When will I get my money back?

We process your refund within 3 business days of receiving your return. Your bank or credit card company may then take 3-20 days to reflect the credit in your account.

Have questions about a specific order?

Message Support